Debt collection information

We are a debt collector and information you provide us may be used to collect a debt. However, if you have filed for bankruptcy, we honor any stays, modifications or discharge conditions in effect and all our communications to you are given for regulatory compliance and information purposes only. If we are subject to a stay in your bankruptcy or you receive information from us solely as a successor in interest, our communications to you do not represent demands for payment. If the debt we service is discharged under bankruptcy law or you are merely a successor in interest receiving information about the loan account, you are not personally liable for the debt. However, in all situations, according to the mortgage and within the limits of bankruptcy law, we retain our rights to enforce the mortgage lien against the property that secures the loan.

Online Information and Online Payments

Please click here to register your online account, sign up to receive email notices, and schedule payments.

If you create an online account, you’ll be able to access your monthly statements online. You will also be able to tell us if you want “paperless billing,” meaning we may send you email messages to let you know when each new monthly statement is available online.

Depending on various factors, including your loan status or loan type, you may not be able to pay online. Should this be the case, a message to this effect will display when you attempt to register for an online account.

For any questions or concerns not addressed on this website, please contact Customer Service toll-free at 866.712.5698.

Recurring Automatic Payments

If your loan is eligible and you want to set up automatic recurring monthly payments through our Recurring ACH Payment Program, you can log into your account here and set up Autopay from the Dashboard.

Payment by Mail or Phone

In addition to paying online or by recurring automatic payment, you may pay by check or money order. You may also contact Customer Service toll-free at 866.712.5698 to arrange a one-time payment by telephone.  Phone payments before 6 PM Pacific Time will be credited on the same business day.  Phone payments arranged after 6 PM Pacific Time will be credited on the following business day.

Your Gregory Funding statements and the Borrower Center of this website provide the current mailing address for payments made by check or money order.  Write your loan account number on your check or money order and make it payable to “Gregory Funding.”  Writing your loan number on your check or money order helps us accurately process checks received, especially if the printed names on your check does not exactly match the name(s) shown on our loan account record.  Payments accompanied by the payment stub on Page 1 of our mortgage billing statement and received at the correct payment address on any Monday through Friday that is not a legal bank holiday will be credited as of the day of receipt.

Please do not send cash.

Extra Payments

When the currently due installment has been or will be paid, and there are no outstanding fees and charges on your account, you may choose to have an excess payment amount applied to reduce principal or to increase your escrow balance.  (Escrow deposits may not immediately affect your escrow payment amount. Please contact Customer Service in advance with questions about the effect of an extra escrow payment under the circumstances of your loan.)  If the account is delinquent, you may wish to contact Customer Service to discuss how payments tendered may be applied and how to cure the delinquency.

Suspense Accounts/Partial Payments

Payments received in amounts unequal to the amount of the oldest unpaid installment may be treated as partial payments that cannot be applied to the loan balance.  Upon receipt, a partial payment is posted to a suspense account associated with the loan.  Partial payments are applied to the loan balance when we receive the remaining amount due for the oldest unpaid installment.

Payoff Requests

Your regular loan account statement does not provide you with an actual payoff amount. Complete and submit this form to request a written payoff statement for your loan account. You may also submit a payoff request in writing to:

Gregory Funding

ATTN: Customer Service Department

PO Box 230579

Tigard, OR 97281-0579

Or fax to: 866.712.5697


If your loan has an escrow account allowing us to disburse your property tax payments, we ask your tax authority to send the regular tax bills directly to us.  However, some tax authorities may continue to send tax bills to you.

Your tax authority may send special types of tax bills to you, such as corrected, supplemental, or special assessment bills. Even if your loan is escrowed for regular taxes, your loan may not be escrowed for these special types of taxes. If your loan is not escrowed for these special types of taxes, you are responsible for their payment.

Gregory Funding

ATTN: Customer Service Department

PO Box 230579

Tigard, OR 97281-0579

Or fax to:



The terms of your mortgage loan require your property to be covered by homeowner’s hazard insurance with replacement cost coverage and reasonable deductibles. Flood or wind coverage may also be mandatory.  If the loan is escrowed for insurance, Gregory Funding will pay the annual premiums from your escrow account.

You must provide us with declaration page(s) as proof of insurance, including this mortgagee clause:

Gregory Funding LLC, ISAOA/ATIMA

PO Box 692402

San Antonio, TX 78269-2402

If you do not provide updated information when your insurance renews or changes, we may purchase lender-placed insurance to protect the lender. Provide all insurance change information to

Gregory Funding LLC

ATTN: Insurance Department

PO Box 692402

San Antonio, TX 78269-2402

Or fax to 866.844.4130

Or call toll-free 866.270.3228

To contact us about insurance escrow status or damage claims related to either your homeowner’s or a lender-placed policy, write to:

Gregory Funding

ATTN: Customer Service Department

PO Box 230579

Tigard, OR 97281-0579

Or fax to 866.712.5697

Or call toll-free 866.712.5698

Interest on Escrow Advances

If either (1) your escrow account is not adequately funded by your monthly escrow payments or (2) your account is not escrowed and you fail to pay property taxes or insurance premiums promptly, Gregory Funding may advance funds to pay such obligations, including purchasing lender-placed insurance if applicable.  These advances are added to the outstanding balance of your loan.   We may charge interest on the daily outstanding advances until the advances are repaid, generally at the current loan interest rate as permitted by state law.

Foreclosure Prevention Assistance

If you are experiencing difficulty making payments, please click here for additional information or call Customer Service toll-free at 866.712.5698, Monday through Friday, 6:30 AM ‐ 6:00 PM Pacific Time, to discuss your options.

Housing Counselor Information

To assist you in exploring options for managing your loan account, the federal government provides contact information for housing counselors located in your area. To use this service, visit the Consumer Financial Protection Bureau website at www.consumerfinance.gov/find-a-housing-counselor or the Department of Housing and Urban Development (HUD) website at www.hud.gov/offices/hsg/sfh/hcc/hcs.cfm or call the HUD Housing Counselor Hotline toll-free at 800.569.4287.

A housing counselor can help you with household budgeting to manage mortgage loan payments and can also help you understand our loss mitigation programs and the scope of foreclosure prevention options.

SCRA Information

Servicemembers called to active duty, or a spouse or dependent of such a service member, may be entitled to legal protections and debt relief under the Servicemembers Civil Relief Act, 50 USC §§ 3901-4043 (“SCRA”).  If you have questions about how the SCRA might apply to you, see www.militaryonesource.mil/legal or call 800.342.9647 toll-free to reach “MilitaryOneSource,” a legal assistance resource of the U.S. Defense Department. To advise us of your military status, please mail a written request and a copy of the servicemember’s military orders to:

Gregory Funding

PO Box 230579

Tigard, OR 97281-0579

Or fax to 866.712.5697

We provide additional information about SCRA rights in more detail here: SCRA.

Requests for Information and Notices of Error, Including Qualified Written Requests

A Notice of Error or Request for Information is a request for Gregory Funding to research an error or dispute regarding the servicing of your mortgage or to request information or documentation regarding your mortgage.

To submit your Notice of Error or Request for Information:

- The Notice or Request must be in writing

- Provide the borrower’s name

- Provide the account number

- Describe the specific error that you believe has occurred during the servicing of your mortgage loan, or describe the specific information you are seeking

- Do NOT write your request or claim on your payment coupon

Send your inquiry in writing to the following designated address:

Gregory Funding

ATTN: Errors & Inquiries

PO Box 230668

Tigard, OR 97281-0668

Arkansas Residents

Please note that Gregory Funding LLC is licensed in Arkansas and that complaints about Gregory Funding LLC may be submitted to the Arkansas Securities Department via the Department’s website, www.securities.arkansas.gov, or toll-free at 800.981.4429.

Hawaii Residents

Gregory Funding LLC is licensed by the Division of Financial Institutions for the State of Hawaii.  A borrower may file a complaint about Gregory Funding LLC with the Commissioner:

Division of Financial Institutions, Department of Commerce and Consumer Affairs

King Kalakaua Building

335 Merchant Street, Rm. 221

Honolulu, HI 96813

Massachusetts Residents

We do not intend to call you at your workplace telephone number unless you specifically authorize us to do so.

NOTICE OF IMPORTANT RIGHTS:  You have the right to make a written or oral request that telephone calls regarding your debt not be made to you at your place of employment.  Any such oral request will be valid for only ten (10) days unless you provide written confirmation of the request postmarked or delivered within seven (7) days of making such request.  You may terminate this request by writing to tell Gregory Funding LLC that your restriction about calls at your workplace is no longer in effect.

Minnesota Residents

Gregory Funding LLC is a collection agency licensed by the Minnesota Department of Commerce for purposes of Minnesota law.

Montana Residents

Gregory Funding LLC is licensed by the Division of Banking and Financial Institutions for the State of Montana.  A borrower may file a complaint about Gregory Funding LLC with the Department:

Division of Banking and Financial Institutions at:

Mailing Address: PO Box 200546, Helena, MT 59620

Physical Address: 301 S. Park Ave, Suite 316, Helena, MT 59601

Phone: 406.841.2920

Fax: 406.841.2930

New York Residents

Gregory Funding LLC is a registered servicer with the New York Superintendent of Financial Services.  A New York-resident borrower may file complaints about the servicer with the Superintendent or get further information from the Department of Financial Services’ consumer assistance unit at 800.342.3736 or its website at www.dfs.ny.gov.

Complaint or Inquiry Requests for NY Residents: You have certain rights under NY State law related to complaints and inquiries relative to your mortgage account. If you would like to request information relating to the servicing of your account, or if you have a complaint to submit, please notify us in writing. To do so you must follow the steps described below:

Write your request and include:

- Customer name, account number, address
- The nature of your complaint and/or the information being requested that relates to your account

You must send your written request to:

Gregory Funding
PO Box 230668
Tigard, OR 97281-0579

Oregon Residents

Oregon Residents:  The Oregon Division of Financial Regulation (DFR) oversees residential mortgage loan servicers who are responsible for servicing residential mortgage loans in connection with real property located in Oregon and persons required to have a license to service residential mortgage loans in this state. If you have questions regarding your residential mortgage loan, contact your servicer at 866-712-5698. To file a complaint about unlawful conduct by an Oregon licensee or a person required to have an Oregon license, call DFR at 888-877-4894 or visit dfr.oregon.gov.

Texas Residents

Gregory Funding LLC is a licensed mortgage banker with the Texas Department of Savings and Mortgage Lending. COMPLAINTS REGARDING THE SERVICING OF YOUR MORTGAGE SHOULD BE SENT TO THE DEPARTMENT OF SAVINGS AND MORTGAGE LENDING, 2601 NORTH LAMAR, SUITE 201, AUSTIN, TX 78705. A TOLL-FREE CONSUMER HOTLINE IS AVAILABLE AT 877-276-5550. A complaint form and instructions may be downloaded and printed from the Department's website at www.sml.texas.gov or obtained from the Department upon request by mail at the address above by telephone at its toll-free consumer hotline listed above, or by email at smlinfo@sml.texas.gov.