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We have a staff of trained Customer Service representatives here to assist you. Please contact us toll free with any questions at (866) 712-5698. Our hours of operation are Monday – Friday, 6:30 AM to 6 PM Pacific Time.
Find the documents you need including, ACH forms, Borrower Assistance and more.
Regardless of your situation, enduring personal hardship can be challenging. We have provided a list of contacts and resources to help you in times of need.
If you are experiencing financial difficulties please contact us immediately. We may be able to help you by tailoring a payment plan that will suit your needs.
A Caution About:
Foreclosure Rescue and Loan Modification Companies. Homeowners facing foreclosure are being targeted by companies who may charge a large upfront fee and may falsely guarantee to rescue their home facing foreclosure. For tips on how to protect yourself and your home please read the following consumer brochure by the FDIC:
Note for Presidentially-Declared Disaster Survivors
The Federal Emergency Management Agency (FEMA) warns that disaster survivors, and their friends and family, must be alert for false rumors, scams, identity theft, and fraud. Although many Americans are working hard to help their neighbors now, during chaotic times, some will always try to take advantage of the most vulnerable. FEMA has created a dedicated website to address some of the most common themes. Remember, if it sounds too good to be true, it probably is. Visit: www.fema.gov and search the site for “rumor control” about recent disasters to get the most accurate information from trusted sources.
Access to Independent Local Housing Counselors
For help concerning options to manage your loan and get household budgeting assistance, the Federal government encourages you to contact an independent local housing counselor. You may call the Homeowner’s HOPETM Hotline at 1-888-995-HOPE. This Hotline can help with questions about this notice and offers access to free HUD-certified housing counseling services. Lists of HUD-approved housing counseling agencies conveniently located to serve you may be found at https://apps.hud.gov/offices/hsg/sfh/hcc/hcs.cfm