Our Hardship Assistance Programs
Sometimes “life happens,” making it difficult to keep up with your mortgage payments. Understanding all of the information available can be overwhelming. Our team of experts is here to help you understand your rights and responsibilities, your options, and ultimately assist you in finding the best resolution for you and your family.
Whether you are able to stay in the home or have to make the difficult decision to leave it – we have many options available including the following:
PROGRAM NAME DESCRIPTION OF LOSS MITIGATION APPROACH
A complete payment of all open installments, late fees and loan charges.
A plan that allows you to pay a portion of the past due balance each month in addition to your regular monthly mortgage payments until the loan becomes current - typically within 6 months or less.
A Trial plan that is offered before a final modification to ensure a new monthly payment is manageable.
Permanent Loan Modification
A permanent change in the terms of a loan after successfully completing a Forbearance Agreement.
An Option for homeowners who wish to sell their home but are unable to sell it for the full amount of the debt owed.
*This offer is not available for loans secured by Nevada property.
Deed in Lieu of Foreclosure
An option for you to surrender and vacate your property in exchange for a waiver of the outstanding debt against the property.
To apply for assistance, click here for our Borrower Assistance application and a list of documents that you will need to provide so we can review your options. You can log into your account to upload the documents, fax them to 866-712-5697, or mail them to us at the following address:
Attn: Loss Mitigation
PO Box 25430
Portland, OR 97298-0430
As soon as we receive your application for assistance, we will assign you to a trained individual who is one of our Loss Mitigation Specialists. This person is also known as your “single point of contact.”
It is important to keep in touch with your single point of contact through the entire process. Be sure to keep him or her updated with the best phone number and times of day to reach you. You will also receive written notices as required during our process. For instance, we keep you notified about how complete your application is, any documents and information that are still required, when we are able to submit your complete application to underwriting, and when we are ready to discuss the specific option or options we can offer.
For additional help exploring options to manage the account, the federal government provides contact information for housing counselors located close to you, whom you can select by visiting the Consumer Financial Protection Bureau website at www.consumerfinance.gov/find-a-housing-counselor or by visiting the Department of Housing and Urban Development (HUD) website at www.hud.gov/offices/hsg/sfh/hcc/hcs.cfm or by calling the HUD Housing Counselor Hotline toll-free at 800-569-4287. A housing counselor can help you with household budgeting to manage mortgage loan payments and can also help you understand our loss mitigation programs and the range of foreclosure prevention options.
V1.0 01/20/2020 WEB007