Frequently Asked Questions
Forgot the email address for your online profile?
No problem! Simply contact Customer Service at 866-712-5698 Monday - Friday 6:30am to 6:00pm PST. A customer service representative will help you retrieve the email address and get you back online.
Forgot the password you set for access to your online account?
Click the “Forgot Password” link on our website and follow the instructions. If you need further assistance, contact Customer Service at 866-712-5698 Monday - Friday 6:30am to 6:00pm PST.
What are my options for making a payment?
Sign up for automatic payment each month. Click here to learn how.
Contact Customer Service at 866-712-5698 Monday- Friday 6:30am to 6:00pm PST to make a payment by telephone.
Or mail your payment being made by check or money order to:
Gregory Funding LLC
PO Box 742334
Los Angeles, CA 90074-2334
What if I want paperless billing?
When you register for your online account, you may access the Notification Preferences under the Profiles and Settings tab to choose electronic communications and paperless billing.
What if I am unable to make a payment online?
Depending on the loan status or loan type, you may not be able to process payments online. If so, a message about this restriction will display and direct you to contact Customer Service toll-free at 866-712-5698 to receive further assistance.
When is my payment considered late?
Your payment is considered late one day after the installment payment due date of each month that is specified in your Note. However, late charges are not assessed until after the end of the “grace period,” which is always the same specific number of days past your installment due date and is also stated in your Note, subject to state regulations that might apply. We may begin to try to contact you by telephone about a late payment any time after the payment has not been paid on the installment due date.
What is a 1098 Tax Form?
The IRS Form 1098 Mortgage Interest Statement summarizes the interest you paid to your mortgage servicer(s) in the prior year. If no payments were received during the prior calendar year (or during the time we serviced the account in the prior calendar year), the IRS Form 1098 will reflect a “zero” in Box 1, meaning you paid no interest. We send the IRS Form 1098 and accompanying notices to ensure compliance with applicable state and federal disclosure requirements.
When can I expect my 1098 Tax Form?
The IRS Form 1098 Mortgage Interest Statement for your mortgage or home equity account will be mailed to you by the end of January. It will be available online by logging into your account by mid-February.
What can I expect when I receive a call from Gregory Funding?
We typically only call you to discuss your payment or to convey important information about your loan so you can remain informed. When you speak with one of our customer service agents, please keep us updated on the best phone numbers to use to reach you.
I have received a notice in advance of foreclosure or I am in foreclosures now; is it too late to save my home?
As soon as your payments become delinquent – time is of the essence! We are here to help you understand your options. Contact Customer Service at 866 712-5698 Monday- Friday 6:30am to 6:00pm PST as soon as possible!
How do I get a payoff statement for my loan?
You may submit your request for a payoff statement in writing in the following ways:
Log into your account and upload your request for a payoff quote, or
Fax: 866 712-5697, or
Make your request via mail by writing to us at:
PO Box 25430
Portland, OR 97298
Be sure to tell us if you need your payoff statement sent anywhere other than the mailing address on file for your account.
I have an Escrow Surplus; do I have to do anything?
If you find you have a surplus in your escrow account that is $50.00 or more when you receive a new Escrow Analysis Disclosure Statement, you may promptly call a customer service representative to instruct us to use the surplus escrow funds to pay, or partially pay, your oldest unpaid installment(s) or to pay down unpaid principal balance if all other outstanding payments and loan charges are satisfied.
We retain a surplus of less than $50.00 in your escrow account and that small amount of extra funds was used to calculate smaller monthly escrow payments during the projected escrow analysis period.
V1.0 01/20/2020 WEB006